Our products are warranted to be free of defects in material and workmanship for six months from the day it ships.

Our warranty for mouse pads does not extend to damage from abuse, exposure to moisture and chemicals, extreme temperatures, impacts (regardless of force), or deliberate manual damage (ex. peeling off, cutting, scratching the vinyl skin etc.).

Warranty is valid only with the order number and matching email address. The purchase of any Shardies product via a third party vendor (e.g. eBay, Amazon) will not under any circumstance be covered by our warranty policy.

To make a warranty claim, or if your shipment arrived damaged or defective, please fill out warranty claims form at http://shardies.com/contact-us. In a subject heading field please select "shardies | warranty". For the quickest resolution, we prefer if you attach a photo dipicting a defect.


If you are not satisfied with your order within the first 15 days of receiving your product, simply return it to us in like-new condition and we will gladly accept it for a return or exchange*.

Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.

If you received your item as a gift, please include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.

Products for return or exchange should be sent to the following address:

Martin Hejda

Plamínkové 1581/33

147 00 Praha 4

Czech Republic

Please note that customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to us.  Also note that if you reqest an exchange for other reasons then those subjected to a warranty claim, you will be charged the cost of shipping of exchanged items sent to you.

Please note that original shipping charges are non-refundable.

*Due to variations in monitor/screen settings and the variation in material, images on the website may not match the actual products shipped. Color dissatisfaction is not a valid reason for an exchange.


We ship worldwide via Czech Post Service. Orders are processed within 3-5 business days and typically, standard shipping takes 7-10 business days. Shipping times may vary based on the shipping location. Please note that we are unable to offer expedited shipping at this time.

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options.


We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while. We will absolutely never sell or share your personal with 3rd parties. All data we collect will be used for internal purposes only.


The preceding terms and conditions govern the sale by Shardies products between you (the buyer) and Martin Hejda (the seller). By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.